FAQs

ORDERS, SHIPPING, RETURNS & EXCHANGES

HOW CAN I TRACK MY ORDER?
Once your order has been shipped you will be emailed your tracking number. Once your package leaves our facility, it is in the hands of the carrier (USPS) and they will have the most current information regarding your package. Bellarose Lash Studio is not responsible for lost or stolen packages.

MAY I CHANGE OR UPDATE MY ORDER ONCE IT HAS BEEN PLACED?
Because orders begin processing immediately after they are submitted, we are unable to change an order once it is placed.

CAN I RECEIVE FREE SHIPPING IF I LIVE IN HOUSTON?
Yes! Use CODE: FREEPICKUP to pick up your products ordered online at the studio. Order processing will take 1-3 business days. 

HOW QUICKLY WILL MY ORDER ARRIVE?
Bellarose Lash Studio processes orders Monday - Friday, excluding major US holidays. Orders will be processed within 1-2 business days. Orders placed on Saturday and Sunday will begin processing the following Monday.

Standard Shipping: $8.00- 3-5 Business Days

Priority Shipping: $13.00- 1-3 Business Days (If placed before 1:00 PM CST M-F) *RESIDENTIAL SHIPPING ADDRESSES ONLY*

In-Studio Pick-Up: Free- 1-3 Business Days

IT SAYS MY PACKAGE HAS BEEN DELIVERED BUT I CAN’T FIND IT, WHAT SHOULD I DO?
Once you have received your shipping confirmation, the shipping carrier will have the most current information regarding your package. Bellarose Lash Studio is not responsible for lost or stolen packages, so please track your package and try to be as available as possible when your order is supposed to arrive.

CAN I RETURN MY ORDER?
Your satisfaction is our number one priority! However, all orders are FINAL SALE, no exchanges or returns.

 

If the information above doesn’t answer your question(s), please contact us at bellaroselashstudio@gmail.com